PRIVACY POLICY

MEDIA CREATIVE HUB, Last Updated: March 22, 2025

1. INTRODUCTION

Media Creative Hub FZE ("Media Creative Hub," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

  • • Visit our website at www.mediacreativehub.com
  • • Create an account or profile on our platform
  • • Purchase or download content from our marketplace
  • • Upload or sell content on our marketplace
  • • Communicate with us through email, chat, or other channels
Please read this Privacy Policy carefully. By using our services, you consent to the practices described in this policy.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide: We collect information you voluntarily provide when you:
  • • Create an account (name, email, password, company information)
  • • Complete your profile (biography, professional information, profile picture)
  • • Add payment methods (payment card details, billing address)
  • • Set up payout methods (bank account information, PayPal account)
  • • Upload content (attribution information, descriptions)
  • • Communicate with us or other users (messages, support requests)
  • • Participate in surveys, contests, or promotions

2.2 Information Collected Automatically: When you visit our website or use our platform, we automatically collect:
  • • Usage Data: Pages visited, time spent, actions taken, features used
  • • Device Information: IP address, browser type, device type, operating system
  • • Location Data: General location based on IP address
  • • Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 7 for more details)
  • • Analytics Data: Aggregated information about how users interact with our platform

2.3 Information from Third Parties: We may receive information about you from:
  • • Payment processors and financial institutions
  • • Authentication services you use to log in (e.g., Google, Apple)
  • • Social media platforms if you connect your accounts
  • • Marketing and analytics partners
  • • Other users who may refer you or tag you in communications

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

3.1 Providing and Improving Our Services
  • • Creating and managing your account
  • • Processing transactions and payments
  • • Enabling communication between creators and buyers
  • • Delivering purchased content
  • • Distributing payments to creators
  • • Personalizing your experience
  • • Improving our platform functionality and user experience
  • • Developing new features and services
3.2 Communication:
  • • Responding to your inquiries and support requests
  • • Sending important notifications about your account, purchases, sales, or our platform
  • • Providing updates about changes to our terms, policies, or features
  • • Sending marketing communications (if you've opted in)
  • • Requesting feedback through surveys or reviews
3.3 Security and Legal Compliance:
  • • Verifying your identity
  • • Detecting and preventing fraud, unauthorized access, and other harmful activity
  • • Enforcing our terms and policies
  • • Resolving disputes between users
  • • Complying with legal obligations, court orders, and government requests
  • • Establishing, exercising, or defending legal claims
3.4 Analytics and Improvement:
  • • Analyzing usage patterns and trends
  • • Monitoring platform performance
  • • Measuring the effectiveness of our marketing
  • • Conducting research to improve our services
  • • Creating aggregated or anonymized data for business purposes

4. HOW WE SHARE YOUR INFORMATION

4.1 With Other Users:
  • • Profile Information: Your name, profile picture, and professional information is visible to other users
  • • Creator Information: If you're a creator, we display your name with your content

4.2 Service Providers:

We share information with trusted third-party service providers who help us operate our business, including:

  • • Payment processors and financial institutions
  • • Cloud hosting and storage providers
  • • Email and communication service providers
  • • Customer support platforms
  • • Analytics and data management services
  • • Marketing and advertising partners

All service providers are contractually obligated to use your information only for the services they provide to us and in accordance with this Privacy Policy.


4.3 Legal Requirements:

We may disclose your information if required by law, regulation, legal process, or governmental request, including to:

  • • Respond to subpoenas, court orders, or legal process
  • • Protect our rights, property, or safety
  • • Enforce our terms and policies
  • • Prevent physical harm, financial loss, or fraud
  • • Support auditing, compliance, and corporate governance functions

4.4 Business Transfers:

If Media Creative Hub is involved in a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.


4.5 With Your Consent:

We may share your information in other ways with your explicit consent.


5. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example:

• Account Information: Retained until you delete your account, after which we may retain certain information for legal, security, or business purposes
• Account Information: Retained until you delete your account, after which we may retain certain information for legal, security, or business purposes
• Transaction Records: Retained for tax and accounting purposes as required by law
• Communication Records: Retained to resolve disputes, enforce our terms, and address ongoing customer service issues
• Analytics Data: May be retained in aggregated or anonymized form indefinitely

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:

  • • Encryption of sensitive information
  • • Secure network architecture
  • • Regular security assessments
  • • Access controls and authentication procedures
  • • Employee training on data security

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.


7. COOKIES AND SIMILAR TECHNOLOGIES

7.1 What We Use:

We use cookies and similar technologies (such as web beacons, pixels, and local storage) to:

  • • Keep you logged in to your account
  • • Remember your preferences
  • • Understand how you use our platform
  • • Optimize your experience
  • • Protect against fraud and unauthorized access
  • • Measure the effectiveness of our marketing

7.2 Types of Cookies We Use:
  • • Essential Cookies Required for the platform to function properly
  • • Preference Cookies Remember your settings and preferences
  • • Analytics Cookies Help us understand how users interact with our platform
  • • Marketing Cookies Track your activity across websites to deliver targeted

7.3 Your Choices:

Most web browsers allow you to control cookies through their settings. However, if you reject cookies, certain features of our platform may not function properly.

8. YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Portability: You can access much of your personal information by logging into your account. You may also request a copy of the personal information we have about you by contacting us.
8.2 Correction: You can update most of your personal information through your account settings. If you cannot update certain information, please contact us.
8.3 Deletion: You may request deletion of your personal information by contacting us. We will delete your information unless we need to retain it for legitimate business or legal purposes.8.4 Objection and Restriction: You may object to our processing of your personal information or ask us to restrict processing in certain circumstances.8.5 Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.8.6 Marketing Communications: You can opt out of marketing communications by:
  • • Clicking the "unsubscribe" link in our emails
  • • Adjusting your communication preferences in your account settings
  • • Contacting us directly

9. INTERNATIONAL DATA TRANSFERS

We operate globally and may transfer your personal information to countries other than your own. When we transfer personal information across borders, we take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy and applicable law.

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, we comply with applicable laws regarding data transfers and rely on legal mechanisms such as Standard Contractual Clauses to transfer data internationally.

10. CHILDREN'S PRIVACY

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

  • • Posting the updated policy on our website
  • • Sending an email to the address associated with your account
  • • Displaying a notice on our platform

Your continued use of our services after such modifications will constitute your acknowledgment of the modified Privacy Policy.

12. THIRD-PARTY LINKS AND SERVICES

Our platform may contain links to third-party websites or services that are not owned or controlled by Media Creative Hub. This Privacy Policy applies only to our platform. We have no control over and assume no responsibility for the privacy practices of any third-party sites or services.

13. CALIFORNIA PRIVACY RIGHTS

California residents have specific rights under the California Consumer Privacy Act (CCPA) and other California privacy laws, including:

  • • Right to know what personal information we collect about you
  • • Right to request deletion of your personal information
  • • Right to opt-out of the sale of your personal information
  • • Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information in Section 14.

14. COMPLIANCE WITH OTHER REGIONAL PRIVACY LAWS

We comply with applicable privacy laws in all jurisdictions where we operate. Depending on your location, you may have specific rights under local privacy laws. We are committed to honoring these rights and providing you with the protections required by applicable regulations.

15. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Media Creative Hub FZE
Business Centre, Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates
Email: [email protected]
For data subjects in the European Union, we have appointed a data protection representative who can be contacted at: [email protected]

16. DISPUTE RESOLUTION

If you have a privacy concern that we have not addressed satisfactorily, please contact our support team. If you believe we are processing your information in a way that violates applicable data protection laws, you have the right to lodge a complaint with your local data protection authority.